+ Q: Can I order from Print This Brand That if I do not have an account?

A: Yes you can. Initial Orders will require upfront payments. Once a number of orders have been placed with us, you will move to a 14 Day Courtesy Account.

+ Q: If I do not have correct artwork, will you still accept my order?

A: Yes we will however we will not be held responsible if logo/artwork prints badly. We can redraw artwork at a charge.

+ Q: Can I see a Pre-Production Sample?

A: Yes. For indent orders a photograph sample is supplied for all orders. Should physical Pre-Production sample be required, costs will incur. These costs are made available at the quotation stage. For locally printed products, costs will incur at the minimum print charge.

+ Q: Can I change or cancel my order once it has been placed?

A: Production usually begins quickly upon approval, so in most cases it’s not possible to change or cancel an order. If the changes or cancellation happens in the sampling stage, you can cancel the order, however fees may apply.

+ Q: What is your return policy?

A: Once the goods are decorated, we do not accept return, unless there is a manufacturing fault. Returns for credit of goods is strictly limited in time to 7 days from date of invoice and must have a Return Authorisation Number.

+ Q: What forms of payment do you accept?

A: We are happy to accept MasterCard, VISA, EFT and cheque. All prices are subject to change without prior notice.

+ Q: What is PMS colour?

A: Pantone Matching System (PMS) is a book of standardised colours in used to identify, match and communicate colours in order to produce accurate colour matches for any decoration. Each colour has a coded number indicating instructions for mixing inks to achieve that colour. Our factory use Pantone Solid Coated Library for print jobs only.

+ Q: Can you match to a PMS colour?

A: In most cases, yes. For some colours such as oranges, greens and greys it is impossible to get an exact match. We will notify you if we cannot match.